1. Service Area
Assistpedia currently ships to serviceable pincodes across India. Delivery availability is confirmed at checkout based on your delivery pincode, product type, seller location, and courier partner coverage.
2. Order Processing
- Orders are typically processed after payment confirmation (prepaid) or COD order acceptance.
- Processing includes order verification, seller confirmation (for marketplace items), packaging, and handover to the courier partner.
- Orders containing multiple sellers or warehouses may ship as separate shipments ("sub-orders"). Each shipment has its own tracking where available.
- Customised or made-to-order products may require additional processing time shown on the product page.
3. Delivery Timelines
- Estimated delivery dates are shown at checkout and on your order details page based on pincode serviceability.
- Standard delivery usually takes 3–7 business days after dispatch, depending on location and courier.
- Express or 1-day delivery may be offered on eligible products and pincodes for an additional charge shown at checkout.
- Delivery estimates are indicative and not guaranteed. Delays may occur due to weather, holidays, remote locations, customs (if applicable), or force majeure events.
4. Shipping Charges
Shipping fees, if any, are calculated at checkout based on product weight, dimensions, delivery pincode, and selected delivery option. Free-shipping promotions or coupons apply only when eligibility conditions are met and displayed before payment.
5. Tracking & Notifications
Once dispatched, you may receive tracking information on your order details page and via email/SMS where enabled. Tracking updates depend on courier partner scans and may take 24–48 hours to appear after pickup.
6. Delivery Attempts & Address
- Please provide a complete, accurate delivery address with a reachable mobile number.
- Couriers typically make 2–3 delivery attempts. Repeated failed attempts may result in return-to-origin (RTO).
- Re-delivery or address changes after dispatch may not always be possible and may incur additional charges or delays.
- For apartment/complex deliveries, ensure access instructions and contact details are included.
7. Undeliverable, Damaged & Lost Shipments
- If a package is returned to us undelivered (wrong address, refusal, or repeated failed attempts), we will contact you regarding refund or re-shipment as applicable.
- Report visible damage or tampering at delivery with photos within 48 hours through your order page or support.
- If tracking shows delivered but you have not received the package, notify us within 48 hours so we can investigate with the courier.
8. Cash on Delivery (COD)
COD is available only on eligible orders and pincodes. You must pay the full order amount in cash (or UPI at door, where supported by the courier) at delivery. Refusal of COD orders without valid reason may restrict future COD eligibility on your account.