Question 1

Do I need an account to place an order?

Accepted Answer

Yes. You need to sign in (for example with Google) so we can save your addresses, show order history, and send delivery updates. Guest checkout is not available at this time.

Question 2

How do I track my order?

Accepted Answer

Go to Orders in your account, open the order, and check the shipment status. When dispatched, a tracking link or ID appears if the courier provides one. Updates may take 24–48 hours after pickup.

Question 3

Why did my order arrive in multiple packages?

Accepted Answer

Orders with items from different sellers or warehouses ship as separate shipments. Each shipment has its own status and tracking. You are charged once at checkout for the full order.

Question 4

Can I change my delivery address after placing an order?

Accepted Answer

Address changes are possible only before the order is dispatched. Contact support immediately with your order number. After handover to the courier, changes may not be possible.

Question 5

What payment methods do you accept?

Accepted Answer

We support UPI, debit/credit cards, net banking, and other methods shown at checkout through secure partners such as Razorpay and PhonePe. Cash on Delivery (COD) is available on eligible orders and pincodes.

Question 6

My payment failed but money was deducted. What should I do?

Accepted Answer

Failed payments are usually auto-reversed by your bank within 5–7 business days. If the amount is not reversed, email support@assistpedia.com with your transaction ID, order reference, and a bank statement screenshot.

Question 7

How do Assistpedia wallet coins work?

Accepted Answer

You earn coins on qualifying purchases and approved photo reviews. 1 coin = ₹1 at checkout. Enable "Use wallet" before paying. Redemption limits and balances are shown on the Wallet page and at checkout.

Question 8

Will I get a tax invoice?

Accepted Answer

Yes. After your order is placed, download the invoice from your order details page. Tax treatment follows applicable law and the seller/platform composition scheme shown on your invoice.

Question 9

How long does delivery take?

Accepted Answer

Estimated delivery is shown at checkout based on your pincode. Standard delivery is typically 3–7 business days after dispatch. 1-day delivery may be offered on select products for an extra fee.

Question 10

My pincode is not serviceable. What can I do?

Accepted Answer

Try a nearby serviceable pincode if you can receive delivery there, or check back later as we expand courier coverage. Some heavy, fragile, or restricted products may not ship to all locations.

Question 11

Are there extra charges for Cash on Delivery?

Accepted Answer

COD availability and any applicable fees are displayed at checkout before you confirm the order. You pay the final amount shown on the order summary at the time of delivery.

Question 12

How do I cancel my order?

Accepted Answer

Open Orders → order details → Cancel order (if available). Cancellation is allowed only before shipment and when all items allow cancellation. You will see the estimated refund and must enter a reason before confirming.

Question 13

How do I return a product?

Accepted Answer

After delivery, open the order and use "Request return" on the eligible shipment within the return window (usually 7 days). Describe the issue, wait for approval, and follow pickup instructions. Refunds are processed after inspection.

Question 14

Why is return not available on my order?

Accepted Answer

Some products are non-returnable by category or seller policy (e.g. personalised items). The return window may have expired, the item may already be returned, or a return request may already be open. Check the message on your order page.

Question 15

How long do refunds take?

Accepted Answer

We initiate refunds after return verification or cancellation approval. Online refunds typically reflect in 5–10 business days depending on your bank. Wallet credits are usually instant once approved.

Question 16

What is a combo product?

Accepted Answer

Combos bundle multiple items at a special price. All items ship together in one order. You can preview individual items in the combo and buy a single item separately if offered.

Question 17

I ordered a personalised product. Can I return it?

Accepted Answer

Customised or personalised products are generally non-returnable unless they arrive damaged, defective, or different from what you ordered. Please review preview details carefully before checkout.

Question 18

Who fulfils my order — Assistpedia or a seller?

Accepted Answer

The order page shows the store name for each shipment. Platform products are sold by Assistpedia; marketplace items are sold by independent sellers and fulfilled through our logistics partners.

Question 19

An item went out of stock after I added it to cart.

Accepted Answer

Stock is reserved only at checkout. If an item sells out before you pay, you will see an error at checkout. Remove the item or try again later. Use "Notify me" on product pages where available.

Question 20

Is my payment information safe?

Accepted Answer

Yes. Card and UPI payments are processed by PCI-DSS compliant payment partners. We do not store your full card details on our servers. See our Privacy Policy for more information.

Question 21

How do I contact customer support?

Accepted Answer

Email support@assistpedia.com with your order number and issue details, or visit the Contact us page. For order-specific problems, use your order details page first — it shows the latest status and actions available.

Question 22

How can I sell on Assistpedia?

Accepted Answer

Visit Become a Seller, review the requirements, and submit the application form. Our team will contact you with onboarding steps, documentation requirements, and seller dashboard access.

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