1. Introduction
Assistpedia ("we", "us", "our") operates Assistpedia Store at https://store.assistpedia.com as an online marketplace connecting buyers with Assistpedia and independent sellers. This Privacy Policy explains how we handle personal data in accordance with applicable Indian laws, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (as applicable).
By accessing or using our website, mobile experience, or services, you agree to this Privacy Policy. If you do not agree, please do not use our services.
2. Information We Collect
We may collect the following categories of information:
- Identity & contact: name, email address, mobile number, delivery and billing addresses.
- Account data: sign-in information when you authenticate via Google or other supported providers; profile preferences.
- Order data: products purchased, order history, payment status, invoices, return/cancellation requests, and communications with support.
- Payment data: transaction references and payment status. Card/UPI/net-banking details are processed by authorised payment partners (such as Razorpay and PhonePe) and are not stored by us in full.
- Device & usage: IP address, browser type, device identifiers, pages viewed, referral URLs, and cookies or similar technologies.
- Location: delivery pincode and serviceability information you provide for shipping estimates.
- Seller enquiries: information submitted through "Become a Seller" or contact forms.
- Reviews & uploads: product reviews, ratings, and images you voluntarily submit.
3. How We Use Your Information
- Process, fulfil, ship, and deliver your orders, including coordination with logistics partners.
- Authenticate your account, prevent fraud, and secure our platform.
- Provide customer support, order updates, and service notifications.
- Operate wallet/coin rewards, referrals, coupons, and promotional programmes you opt into.
- Improve our catalogue, user experience, and website performance through analytics.
- Comply with legal, tax, and regulatory obligations.
- Send marketing communications where you have consented or where permitted by law. You may opt out at any time.
4. Legal Basis & Consent
We process personal data where necessary to perform our contract with you (placing and fulfilling orders), based on your consent (marketing, optional features), and where required for legitimate interests such as fraud prevention, security, and service improvement, provided such interests are not overridden by your rights.
7. Data Retention
We retain personal data for as long as necessary to fulfil the purposes described in this policy, including order, tax, and legal record-keeping requirements. When data is no longer required, we delete or anonymise it in accordance with our retention practices.
8. Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal data against unauthorised access, alteration, disclosure, or destruction. No method of transmission over the internet is completely secure; we cannot guarantee absolute security.
9. Your Rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal data, withdraw consent where processing is consent-based, and raise grievances regarding our data practices. To exercise these rights, contact us using the details below.
10. Children
Our services are intended for users aged 18 years or older. We do not knowingly collect personal data from children. If you believe a child has provided us data, please contact us and we will take appropriate steps to delete it.
11. Grievance Officer
In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Grievance Officer for Assistpedia can be reached at:
- Email: grievance@assistpedia.com
- Support: support@assistpedia.com
- Response timeline: we aim to acknowledge grievances within 24 hours and resolve them within 15 days, or as otherwise required by law.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect changes. Continued use of our services after updates constitutes acceptance of the revised policy.